Your new garments should be delivered to your home in perfect condition, but if there are any challenges along the way please read on carefully. Below you will find detailed information of our shipping and returns procedures.

Delivery Charges

All prices on our website are inclusive of VAT (20%) We can accept payment and arrange delivery to most UK, European and International destinations. Orders made from outside the EU will automatically be deducted VAT (20%) at the checkout.

Standard Delivery FREE FOR UK DESTINATIONS over £40 including Northern Ireland, Channel Islands, IOM and Northern Scotland (please allow 3-5 working days)

Europe £10.00 (please allow 5 to 7 working days)

North America £ 14.00 (please allow 5 to 7 working days)

Africa, Asia, Australasia, Caribbean, Central & South America, Middle East £ 18.00 (please allow 5 to 7 working days)

Please note that we do not dispatch orders on Saturday or Sunday.

International Delivery- Rates available upon request and we use Royal Mail

Tracking

If you wish to track your order, please contact us. We will give you an individual tracking number so that you can follow the status of your delivery.

REFUNDS AND RETURNS

At John Zack we want you to be completely happy with your purchase. If however anything does not meet your satisfaction, please return the item within 7 days for an exchange or refund. Providing it is unworn and in a re-saleable condition, all you pay for is the return postage.

To make a return:

Please send the garment back to the address below and include a note with your contact details, address and outlining what specifically you are requesting (exchange or refund)

John Zack

63, Great Titchfield Street

London

W1W 7PR

The cost of returning the item is your responsibility. For your own protection, we recommend that you send the parcel using a delivery service that insures the full value of the goods and you obtain proof of posting. Unfortunately we cannot accept responsibility for parcels lost in transit.

Returned items must be in a new and unworn condition. All the swing tickets and labels must still be attached to the returned goods and the items must be unused, complete and in their original undamaged packaging. All returns are checked before a refund is issued. We will not accept returned goods that are not in re-saleable condition.

We regret that we will be unable to refund postage unless the original item sent was faulty or incorrect. In the unlikely event this happens we will reimburse you the cost of return postage and if you want an exchange, we will waive the secondary postage charge of the correct item.